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Privacy Policy

This is the updated website privacy policy template, incorporating the company name "Spacesaver" and the contact email address info@spacesaverfurniture.co.uk.

 

Spacesaver (referred to as "we", "us" or "our" in this policy) is a UK-based company providing fitted wardrobe design, supply, and installation services. We are committed to protecting the privacy and security of the personal data we process.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, contact us, or engage our services.

 

1. Who We Are (Data Controller)

 

  • Company Name: Spacesaver

  • Company Registration No.: [Insert Your Company Number Here, e.g., 12345678]

  • Registered Address: [Insert Your Registered Office Address Here]

  • Contact Email for Privacy Matters: info@spacesaverfurniture.co.uk

For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the Data Controller responsible for your personal data.

 

2. The Personal Data We Collect

 

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Data CategoryExamples of Data CollectedSource

Identity DataName, title.Directly from you (forms, emails).

Contact DataHome address (for survey/fitting), delivery address, email address, telephone numbers.Directly from you (forms, emails).

Financial DataPayment card details (usually handled by a third-party processor), bank account details (for refunds/payments).Directly from you (if required for contract/refund).

Transaction DataDetails about payments to and from you, and details of products and services you have purchased from us (e.g., order history, quote details).Directly from you and our internal systems.

Technical DataInternet protocol (IP) address, browser type, time zone setting, operating system, and other technology on the devices you use to access our website.Automatically via website and cookies.

Usage DataInformation about how you use our website, products, and services (e.g., pages viewed, time spent on site).Automatically via website and cookies.

Marketing and Communications DataYour preferences in receiving marketing from us and your communication preferences.Directly from you.

Enquiry/Quote DataInformation related to your project, such as room dimensions, design preferences, and images/sketches you send us.Directly from you (via contact forms or email).

 

3. How We Collect Your Personal Data

 

We use different methods to collect data from and about you, including:

  • Direct Interactions: You give us your personal data when you:

    • Fill out a contact, brochure request, or quote form on our website.

    • Communicate with us by phone, email, or social media.

    • Enter into a contract for the design, supply, and installation of fitted wardrobes.

    • Sign up for our newsletter or marketing communications.

  • Automated Technologies or Interactions: As you interact with our website, we automatically collect Technical and Usage Data using cookies, server logs, and other similar technologies. Please see our separate Cookie Policy for details.

  • Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, such as:

    • Technical Data from analytics providers (e.g., Google Analytics).

    • Identity and Contact Data from platforms (e.g., social media) when you submit an enquiry through them.

 

4. How We Use Your Personal Data and Our Lawful Basis

 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances and based on the following lawful bases under the UK GDPR:

Purpose/ActivityType of Data UsedLawful Basis for Processing

To provide you with a quote/design visit.Identity, Contact, Enquiry/Quote.Legitimate Interests (to grow our business by responding to enquiries and providing pre-contract services).

To process and deliver your order (including design, survey, manufacturing, and installation).Identity, Contact, Financial, Transaction, Enquiry/Quote.Performance of a Contract with you.

To manage payments, fees, and charges.Financial, Transaction.Performance of a Contract with you and Legal Obligation (for accounting and tax).

To manage our relationship with you (e.g., notifying you about changes to our terms or requesting a review).Identity, Contact, Marketing and Communications.Performance of a Contract with you and Legitimate Interests (to keep our records updated and study how customers use our services).

To send you marketing communications about our products and services.Identity, Contact, Marketing and Communications.Consent (if you specifically opt-in) or Legitimate Interests (if you are an existing customer). You can opt-out at any time.

To administer and protect our business and this website (including troubleshooting, data analysis, and system maintenance).Technical, Identity, Contact.Legitimate Interests (for running our business, network security, and preventing fraud).

 

5. Sharing Your Personal Data

 

We may have to share your personal data with the parties set out below for the purposes outlined in Section 4.

  • Internal Third Parties: Other companies in our group (if applicable) for central business services.

  • External Third Parties:

    • Subcontractors: Independent designers, surveyors, manufacturers, and fitters for the purpose of fulfilling your contract.

    • Service Providers: IT support, website hosting, and email service providers.

    • Professional Advisers: Lawyers, accountants, and insurers who provide professional services.

    • HM Revenue & Customs (HMRC) and other authorities who require reporting of processing activities.

    • Analytics Providers (e.g., Google Analytics) that assist us in the improvement of our website.

We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

 

6. International Transfers

 

We are based in the UK and primarily store and process personal data within the UK.

If we transfer your personal data outside the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • The country has been deemed to provide an adequate level of protection for personal data by the UK Government.

  • We use specific contracts approved for use in the UK which give personal data the same protection it has in the UK (e.g., International Data Transfer Agreements or UK Addendums).

 

7. Data Security and Retention

 

 

Data Security

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.

 

Data Retention

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

Generally, for customer contract data, we retain it for a period of [e.g., 6 years plus the current year] after the contract is completed, to comply with tax and accounting rules, and to cover any potential claims under warranty periods.

 

8. Your Legal Rights

 

Under the UK GDPR, you have rights in relation to your personal data, including the right to:

  • Request access to your personal data.

  • Request correction of the personal data we hold about you.

  • Request erasure of your personal data ("right to be forgotten").

  • Object to processing of your personal data.

  • Withdraw consent at any time (e.g., for marketing).

To exercise any of these rights, please contact us at info@spacesaverfurniture.co.uk.

 

9. How to Complain

 

If you have any concerns about our use of your personal information, you can make a complaint to us at info@spacesaverfurniture.co.uk.

You also have the right to make a complaint at any time to the supervisory authority for data protection issues in the UK, which is the Information Commissioner’s Office (ICO). Their contact details are:

 

10. Changes to the Privacy Policy

 

We keep our Privacy Policy under regular review. This version was last updated on [Insert Today's Date]. We will notify you of any significant changes where appropriate.

Note to Spacesaver: Please ensure you fill in the placeholder text in brackets [ ] before publishing, particularly your Company Registration No., Registered Address, Data Retention period, and the Date of Last Update. You should also have a separate Cookie Policy linked from your website.

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